Do something counterintuitive

A post over at one of my favorite management blogs reminds me of my own recent experience with going for it on fourth down. Recently I’ve been working on a project to improve estimating. It’s not uncommon to hear that estimates should be created by those doing the work. Indeed, if a random person unfamiliar with the ins and outs of your system (namely management) estimates a project for you, odds are it’s going to be bad. But we can take it one step further, what if there was evidence that even if the person doing the work makes an estimate you should override that decision based on a model instead?

Steve McConnell notes in his book on estimating that various experiments have shown developers to be eternal optimists. One way he argues to correct for this is to simply make estimates larger. Unfortunately, when evidence shows you have a bias, then you aren’t going to make the right decision on fourth down, so to speak. In our own research, a model helped to compensate for human fallibility. Although we still got an estimate from the developer, when we combined their data with historical information into a model, we got an outcome that outperformed expert judgement alone 65-80% of the time. That’s not perfect, but it’s surely better than without any model at all.

We always want to believe in the greatness of the human mind to make decisions and in a massive number of cases we don’t know a better system, but as Curious Cat points out, sometimes the evidence isn’t what you’d expect it to be at all.

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